Frequently Asked Questions

After a general browse on the internet, have a think about which destination/s you would like to visit or what experiences are most important to you. Most of our clients have a general idea of where they would like to travel to before they get in touch. This being said, often people who are travelling back to Africa for the third or forth time will need some extra guidance on what to do next. It becomes addictive travelling to Africa.

Travel dates – of course if you are not sure when the best time is to travel we can give you the best advice.

Budget – Safaris can be expensive so we need to be extra careful when it comes to the price of holidays. There is a vast range of budgets we cater for so ideally you would give us a rough estimate of your budget and we can work towards that. As an example quality safari trips can range from GBP 2000 up to GBP 35,000 per person, depending on the lodges you choose. We are experts in making sure you get the best possible safari for the best price.

Travelers – who will you be travelling with?

Flights – have you looked into your international flights? Airlines do not pay any commissions which forces agents to add a small booking fee. Looking online for flights first is always recommended, as this is where you can often find the best price or even better would be to use your air miles. We can always design a trip around the flights you have booked or we can source appropriate flights for you.

Once we have received your enquiry and gathered all the information we need from you we will put together a tailor-made itinerary and send this to you to review. From there we begin fine tuning your options and making the necessary changes to your itinerary until you are completely happy. All itineraries are sent with no obligation to commit to booking with I Found Africa. If you would like to go ahead we will confirm your booking and will require a 25% deposit invoice.

Absolutely not. Professional travel agents are trained to save you time and money. I Found Africa invests heavily in supplier relationships and who we work with. Our rates are generally 10% to 15% cheaper than if you were to go direct to a hotel or lodge. While we know price is only one component in booking holiday we cannot deny that everyone loves a good deal and we aim to find you these good deals. Over and above the price we offer invaluable information and personal advice on every property recommended.

We do not charge any fees to use our services. We earn a commission from the hotels and lodges. The average person spends over 12 hours researching holiday ideas. Let I Found Africa take care of all the hard work and make booking a holiday fun and easy.

We have bases in London, UK and Oslo, Norway. Our clients mainly come from the UK and Norway but since majority of our communication can be done via email and over the phone we can help you wherever you are in the world.

Email –
Complete the online enquiry form
Request a call back or call us.

UK +44 (0) 7585 339 198 / NORWAY + 47 (0) 951 12 317
The easiest way to gain clarity very quickly is to pick up the phone and call us or request a call back.

Yes. When travelling with I Found Africa you can rest assured your money is 100% safe. We understand that the financial security of your holiday is paramount and for this reason we are fully bonded with 360 Private Travel to sell flights and packages under their ATOL licence (7514), we sell airline tickets under their IATA licence (91-2 0005 6) and we are also members of Advantage Travel Partnership.

A rack rate is the rate a hotel would offer you if you approached them directly. These are rates, which have not been discounted and are the hotel or lodge’s fixed annual rate. I Found Africa negotiates a better rate so we are able to offer discounts if sold as a package price. Usually these rates are then confidential and often cannot be broken into individual components. We will wherever possible be as transparent about the rates as possible.

BAR rates are relatively new to the industry and it is usually the bigger hotel chains that have introduced a best available rate system.
Where hotels offer BAR rates, I Found Africa will be able to book your accommodation on BAR.

Please be careful here. Usually websites advertise a very basic price and once you have gone through the full booking process, the price changes. There are usually hidden costs that are not advertised when you are searching. We aim to give you a comprehensive quotation covering all expenses that you might incur on your trip so that there are no surprises and no hidden costs.

If you do by any chance find a better deal online, please make your consultant aware of this and they will immediately look into the discrepancies. We do pride ourselves in offering the best possible travel deals.

Since we have negotiated contracts with the hotels directly we need to pay them deposits to secure your accommodation in advance. Should you wish to pay on check out you will not qualify for our discounted negotiated rate. We will be happy to book the hotel for you, but this will be at the fully published Rack rate or BAR.

We strongly recommend you secure adequate travel and medical insurance for your own peace of mind.  We have partnered with a travel insurance company to cover you for any unforeseen circumstances that may arise.
Please contact Pari Morse our dedicated consultant to arrange your travel insurance –